We’re making improvements to our prescription drug plans that you’ll see starting Jan. 1, 2023. This will help us continue to provide access to medication you need through a large nationwide pharmacy network, while working to help make your prescriptions more affordable.
Optum Home Delivery 1 will be your new mail order pharmacy, starting Jan.1, 2023, for Medicare individual and group members. You’ll no longer use Express Scripts ®2 to fill your prescriptions for home delivery after this date.
Members using Walgreens Specialty Pharmacy for Mail Order medications will still be able to use as their mail order provider.
Yes, you always have the option to choose your pharmacy, however, you can save time and money by using the preferred mail order pharmacy.
If you have existing Express Scripts home delivery prescriptions with valid refills, these will automatically transfer to Optum Home Delivery, the new home delivery, pharmacy.
You’ll receive letters in November and January with more details about the transition. Also, a representative from the Optum Home Delivery team will call you to discuss your prescription transfer in January.
Before Jan. 1 — Prepare for the transition to Optum Home Delivery:
Have at least a one-month supply of your current maintenance medication available.
Controlled substances, expired prescriptions and prescriptions without refills cannot be transferred. If this applies to any of your medication, ask your doctor to write you a new prescription so it can be filled by the Optum Home Delivery pharmacy starting Jan. 1.
On or after Jan. 1 — Set up your Optum Home Delivery pharmacy account in one of the following ways:
Log in to your secured online member account or the BCBSM mobile app. Click on My Coverage, Prescription, then Order Online or Mail Order. You’ll need to provide a payment method.
Call the Optum Home Delivery pharmacy at 1-855-810-0007, 24/7 — available after Dec. 1, 2022. TTY users, call 711. Have your doctor submit an electronic prescription to Optum Home Delivery pharmacy.
